Contact Policy
At Buraq, we value our customers and are always here to help. If you have any questions, concerns, or feedback, please don’t hesitate to reach out to us.🕐 Support Hours
Our customer support team is available:
Monday to Saturday
10:00 AM – 7:00 PM
We do our best to respond within 24 hours during business days. Messages received outside of support hours will be responded to on the next working day.
⚠️ Response Time
Email: 12–24 hours
WhatsApp: Within 6–12 hours
Social Media: 12–24 hours
📩 Order Issues or Product Queries
For any questions related to your order (e.g., shipping, delivery, return), please include your Order Number in the message so we can assist you quickly.
💬 Feedback
We love to hear from our customers! If you have any suggestions or feedback to improve our service, feel free to contact us.