1. Eligibility for Refunds
We accept refund requests if:
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The product is damaged or defective
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The wrong item was delivered
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The product is not as described
2. Time Frame
You can request a refund within 7 days of receiving your order.
3. Refund Process
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Contact our support team with your order details
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Provide photos (if required) for verification
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Once approved, your refund will be processed to your original payment method within 5–10 business days
4. Non-Refundable Items
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Used or damaged items not caused by us
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Items purchased during clearance/sale (unless defective)
5. Exchanges
If you prefer, we can replace the defective/wrong item instead of issuing a refund.